Last Updated: November 7, 2025
At Charxli, we understand that plans can change. This policy outlines our approach to deposits, cancellations, and refunds for our event decoration and photo zone services.
Our business operates on a deposit-based system to secure your event date and begin the design process:
This structured payment approach allows us to allocate resources, reserve materials, and develop custom design concepts for your event while ensuring our availability on your chosen date.
We recognize that circumstances may require you to cancel or reschedule your event. Our refund policy is designed to be fair while accounting for the resources already committed to your event:
| Timing of Cancellation | Refund Amount | Notes |
|---|---|---|
| More than 60 days before event | Full refund of payments (excluding deposit) | Initial deposit is non-refundable |
| 30-60 days before event | 50% refund of payments (excluding deposit) | Initial deposit is non-refundable |
| Less than 30 days before event | No refund | All payments retained |
| Force majeure events | Full refund | Including deposit if we cannot fulfill services |
All cancellation requests must be submitted in writing via email to ensure clear communication and proper documentation of the request.
We understand that date changes are sometimes necessary. Our rescheduling policy aims to accommodate changes while balancing our scheduling commitments:
All rescheduling is subject to our availability. If we cannot accommodate your new date, standard cancellation policies will apply.
Modifications to your decoration order can be made according to the following timeline:
Small adjustments to color schemes, specific decoration elements, or minor layout changes can be made up until your final payment (14 days before the event) at no additional cost, assuming the overall scope remains similar.
Significant changes to design concepts, themes, or decoration types made more than 21 days before your event may incur additional charges depending on materials already purchased and design work completed. We will provide a clear breakdown of any additional costs before proceeding.
Changes requested 7-14 days before your event will be accommodated on a case-by-case basis and may incur rush fees in addition to any material or design costs. Some changes may not be possible due to material availability or production timelines.
Minor adjustments on the day of the event may be possible at our discretion, depending on the nature of the request and resource availability. Additional charges will apply and payment will be required immediately.
Deposits are generally non-refundable as they secure your date and cover initial design work. However, in cases where we are unable to provide services due to circumstances within our control, or in cases of force majeure that prevent us from fulfilling our services, we may provide a full refund including the deposit.
We understand that vision and requirements can evolve. Minor adjustments can typically be accommodated without additional charges if made before final payment (14 days prior to event). Major changes may require a reassessment of costs, and we will provide a transparent breakdown of any additional fees before proceeding.
We work diligently to ensure client satisfaction and address any concerns during the setup process. If aspects of the decoration do not meet the agreed-upon specifications, we will make reasonable adjustments on-site. However, once the event has commenced, refunds are not provided. We encourage clients to communicate any concerns immediately during setup to allow for adjustments.
For cancellations due to circumstances beyond your control (severe weather, government-mandated restrictions, etc.), we offer flexible options including rescheduling without penalty (subject to availability) or a more generous refund policy assessed on a case-by-case basis. We aim to be fair and understanding during extraordinary circumstances.
For any questions or to discuss specific circumstances related to our return and cancellation policies, please contact our customer service team:
Charxli
3b/45 Leda Dr
Burleigh Heads QLD 4220
Australia
Phone: +61755204648
Email: info@charxli.world